Shipping Policy
Shipping Policy
All orders ship within 24 hours of being placed. If there are any delays or issues (especially during peak periods), we'll let you know immediately.
Delivery Times
Shipping to all of Mexico takes between 2 and 3 business days.
Where can I find my tracking number?
Once your order ships, you'll receive an email with your tracking number and a link to track your order with just one click.
The subject of the email will be:
"Houral™ - Your order has been sent! ☺️"
If you haven't received the tracking email or the link isn't working, please email us at help@houral.com — we'll be happy to help.
What do I do if I don't see tracking information?
If you have any issues with tracking or if your order doesn't arrive within 14 days , please contact us immediately at help@houral.com.
Our team is always available to help — we promise to respond within an hour .
What if I think my package was lost or stolen?
If your tracking number indicates that your order was delivered but you can't find it, or if the system still says "Not delivered," please contact us immediately at help@houral.com.
We will investigate the case immediately and find a solution for you.